Support Services

Get help via email, chat, and phone/video from a team of DevOps experts.

Services

Expert Guidance & Onboarding

During our live onboarding calls together, our team of DevOps experts will come up with a custom plan for getting you live.

Services

Gruntwork Community Slack

Included with all Gruntwork Subscriptions

Chat real-time with other Gruntwork customers and the Gruntwork team in our Community Slack Channel.

Services

Private Slack Channel with Gruntwork

Only available with Pro Support and Enterprise Support

Chat with Gruntwork Engineers directly in a private shared Slack channel to get help with troubleshooting, bug fixes, questions, and general DevOps guidance.

Services

Phone & video calls with Gruntwork Engineers

Only available with Enterprise Support

Schedule live calls with Gruntwork Engineers to troubleshoot issues, do pair coding, and work through questions in real-time.

Services

Code & Architecture Reviews

Only available with Enterprise Support

Have the Gruntwork team review your code and architecture by adding us to your pull requests and Google Docs and/or scheduling a live call.

Services

Prioritized Bug Fixes

Only available with Enterprise Support

The Gruntwork team will start working on a fix for any bug you identify in the Infrastructure as Code Library within a pre-defined SLA.

section icon

Available Support Options

Community Support

  • Community Slack

  • Private Slack with Gruntwork

  • Phone & video calls

  • Code & architecture reviews

  • Prioritized bug fixes

  • SLA

Pro Support

  • Community Slack

  • Private Slack with Gruntwork

  • Phone & video calls

  • Code & architecture reviews

  • Prioritized bug fixes

  • 2 business day SLA

Enterprise Support

  • Community Slack

  • Private Slack with Gruntwork

  • Phone & video calls

  • Code & architecture reviews

  • Prioritized bug fixes

  • Same business day SLA

Pricing

Check out the Pricing page for details.

Get Expert Guidance

Make sure you’re leveraging best practices by going through an onboarding process with a Gruntwork engineer and taking advantage of our production-readiness checklists.

Ready to hand off the Gruntwork?