Gruntwork Support | Expert Help for Gruntwork Platform, Terraform, & OpenTofu

Support

We've got your back.

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Day 1

Launch

When you purchase the Gruntwork Platform, you work with a team of experts who will answer your questions about how to:

Configure your infrastructure

Automate deployments

Troubleshoot issues

Avoid gotchas and pitfalls

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Day 2

Operate

Once you’re live on the Gruntwork Platform, we can help with:

Questions

Troubleshooting

Bug fixes

General DevOps and Platform Engineering guidance

*Note that troubleshooting and bug fix requests must be directly related to Gruntwork products.

Offerings

Choose from 3 support tiers

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Standard

Silver

Gold

Response Time SLA

                        Standard support does not include a guaranteed SLA. We do our best to
                          provide an initial response to all requests within 3 business days.
                      

2 days SLA

Choose between a next-day or same-day SLA

Support Channels

Email — Ticket-based support, with access to an online ticketing portal.

                        Live video calls — Escalate to live video calls with a Gruntwork support engineer as
                          needed to assist in efficient resolution.

Plus everything
                          included in the Standard Support.
                      

Phone support — Gain access to a dedicated support number.

                        Private Slack channel — Chat live with Gruntwork Engineering in a dedicated, private Slack
                          channel.

Plus everything included in the Silver Support.
                      

Support Scope

                        Troubleshooting and guidance for product usage.

Documentation
                          and knowledge base access.

Limited to standard configurations
                          and best practices.
                      

                        Prioritized bug fixes — Swift resolution of bugs to maintain system integrity and performance.

Plus everything included in the Standard Support.

                        Prioritized feature requests
                        — Influence the Gruntwork roadmap with prioritized development of
                          features tailored to your needs.
                      

                        Architecture and strategy reviews
                        — Meet with a Gruntwork Solution Architect to review and amend your
                          architecture and overall DevOps strategy (limited to once per quarter).

Plus everything included in the Silver Support.
                      

Additional Support Benefits

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                        Initial strategy development
                        — Work with a Gruntwork Solution Architect to evaluate your needs and
                          devise a written strategy to guide you toward a secure, scalable, and
                          maintainable infrastructure.
                      

Beta access — Access new features and beta programs before they're released.

                        Dedicated support contact — Engage with the same support engineer on all support requests to
                          maintain context and expedited time to resolution.

Plus
                          everything included in the Silver Support.
                      

We also offer support
for open source

Terragunt support

Gain assurance as you scale with OpenTofu/Terraform.

Learn More

OpenTofu support

Gain confidence with OpenTofu best practices and assistance.

Learn More

GruntworkIaC Residency

Hands-on infrastructure and DevOps guidance

Our IaC Residency provides a dedicated, advisory-style engagement where our solution architects pair with your team to provide real-time, hands-on guidance for your most pressing infrastructure challenges. From comprehensive architectural reviews, pairing sessions, refining DevOps process, or even just a second opinion on the best way forward, your team has a dedicated IaC expert to turn to for help.

The goal is to leave your team with confidence in their architecture and long-term infrastructure health.

Learn More

Platform

Services

Open Source

Resources

Company