Support Options

Support Options

Get help via email, chat, and phone/video from a team of DevOps experts.

Contact Sales

Community Support

Included with All Gruntwork Subscriptions

We encourage our customers to post their questions in our Knowledge Base. All Gruntwork customers also receive access to our community-only Slack workspace, where you can engage with other Gruntwork customers and Gruntwork engineers. No Service Level Agreement is provided in the Community Tier.

Professional Support

An Optional Paid Upgrade

With DevOps, it seems like there are a thousand little details you have to get just right—DNS, TLS, VPCs, secrets management, monitoring, alerting, CI, CD—and never enough time to learn them all. With Gruntwork Professional Support, you get to work with a team of DevOps experts who can help you set up your infrastructure, design highly available and scalable systems, automate builds and deployments, troubleshoot issues, and avoid gotchas and pitfalls.

Work with a team of DevOps experts

We provide commercial support for the Infrastructure as Code Library and Reference Architecture via email and chat using a Slack channel in your preferred Slack workspace. As a Professional Support subscriber, you get access to a team of DevOps experts for a tiny fraction of the cost of hiring a single DevOps engineer full time. We are here to help you with:

  • Questions
  • Troubleshooting
  • Bug fixes
  • General DevOps guidance

Communicate directly with Gruntwork engineers in Slack

We create a shared Slack channel so you can chat with Gruntwork engineers from your own Slack account. Message us any time with questions relating to your Gruntwork infrastructure.

Send support requests via email

Send us questions via email and track them through our support portal.

Get access to the Gruntwork Community Slack channel

Subscribers get access to the Gruntwork Community Slack channel where you can talk with the other Gruntwork customers and occasionally Gruntwork engineers. Since you are all using the same infrastructure, this is a great place to ask questions, discuss design decisions, and work together as a community to improve infrastructure and DevOps practices.

This is available as part of the standard Gruntwork Subscription and does not require the Professional Support upgrade.

Guaranteed Response Times

Professional Support customers receive a Service Level Agreement where we commit to responding to your request within 2 business days.

Professional support is not an emergency service. In addition, there are a limited number of pre-announced dates during which no Gruntwork personnel will be available.

Enterprise Support

Gruntwork also offers an enterprise support plan that includes:

  • Live chat in phone/video calls
  • Design reviews
  • Code reviews
  • Prioritized bug fixes
  • Guaranteed same-day response times
For more information, please contact us.

Pricing

To get access to Professional Support, you must be a Gruntwork subscriber. Check out the pricing page for details.